Tuesday, May 12, 2009

Singapore Airlines obtain the Service Quality Award


Singapore Airlines prove back as the best customer service airline by obtaining the award of the Service Quality Award from Carre Center for Customer Satisfaction and Loyalty (CCSL). Credits earned on the excellent service for our customers is delivered by CCSL on dinner reception at the Hotel Mulia in Jakarta, Thursday (7 May 2009) night.

Service Quality Award had given by CCSL after poll to approximately 1,600 respondents in Jakarta and Surabaya, is associated with quality of service provided by Singapore Airlines to its customers.

"This Service Quality Award will spur us to continue to provide the best service to customers in the middle of the strict competition amongst airline companies and also global economic crisis with affect the business aviation,'' said General Manager of Singapore Airlines Indonesia Nam Lee Seng, after receiving award.

CCSL is a consultant company under the Frontier Consulting Group. This year the CCSL survey of customer satisfaction and after sales service in Indonesia. Surveys involve 18 industry categories, including international flights. Some of 1,600 respondents in Jakarta and Surabaya selected randomly for interview and the information used to compile the ranking of companies in each category.

When Singapore Airlines was established in 1972, this airline only operate 10 aircrafts to 22 cities in 18 countries mostly in Asia. With continued commitment to fleet modernization, product and service innovation and market leadership, the company developed itself into a world-class airlines.

Currently, Singapore Airlines is known internationally as one of the foremost airlines and operates more than 100 modern passenger aircraft. Network airlines, including Singapore Airlines Cargo destinations and Silk Air, covering 102 cities in 41 countries. Singapore Airlines chase history in October 2007 as the first airlines that fly the largest passenger aircraft in the world, the Airbus A380. This reflects the efforts of airlines to be a leader in the civil aviation industry.